Sales Support Assistant – Spares, repairs and services

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Role Objective: (brief summary of key function of role and where it fits into the organisation)

As a Sales Support Assistant, you’ll report to the Customer Services Manager to ensure our sales process runs smoothly, handling customer inquiries, and supporting spares, repairs, and service operations.

Key Responsibilities: (list key tasks, responsibilities, deliverables etc.)

  • Receive enquiries, create quotations and process orders for spares, repairs and service work
  • Manage general office and administration tasks
  • Handle the processing of invoices for spares, repairs, and service work
  • Assist the Customer Support Manager with general clerical work
  • Coordinate with other departments to ensure timely delivery of parts and services
  • Arrange collection and delivery of parts and machinery according to clients’ needs
  • Support in planning and scheduling customer site visits with on-site Service Engineers, ensuring timely completion of service visit reports
  • Keep our databases and other systems up to date as necessary
  • Communicate directly with customers and suppliers, maintaining an ongoing dialogue
  • Develop a comprehensive understanding of our products and key components through proactive engagement with other departments
  • Attend Sales and Operations meetings and contribute accordingly
  • Establish costs for repairs and determine pricing accordingly
  • Source parts and spares as needed

Skills, Experience & Attributes: (include generic, specific sector, people management, languages, etc.)

  • A background in engineering and the ability to read engineering drawings would be a requirement
  • Experience with CRM software like Epicor, Goldmine, Quotewerks, ICAPS and Drawing Viewers (AutoCAD / Inventor) is desirable
  • Proactive and hardworking
  • Excellent communication skills – written and verbal
  • Proficient in Word, Excel, with good numerical skills
  • Good attention to detail
  • Capable of prioritising tasks and managing workload independently
  • Excellent organisational skills and ability to manage multiple enquiries simultaneously
  • Works well within a team environment, supporting colleagues and contributing to a positive work atmosphere
  • Previous experience in administrative or sales roles would be beneficial
  • Previous experience in a small to medium-sized organisation would be beneficial
  • Ability to multitask and work under pressure
  • Previous experience in an engineering customer service environment is desirable

Educational Qualifications – Minimum academic level required:

HND in Mechanical Engineering or NVQ/BTEC

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Additional Specifications / Comments:
This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be amended to reflect the business needs of the company